Refund Policy

The short version: subscriptions are not refunded, but you keep everything you paid for until the end of the period — a month or a year. Changed your mind right after paying? Within 14 days of a subscription charge, if you have used 3 models or fewer (two AI photos count as one model), we refund it in full, no questions asked. An untouched model pack is refundable within 14 days too. Refunds are paid by our online reseller and merchant of record, Dodo Payments, which also handles order-related inquiries and returns and may refund a payment under its own Buyer Terms. Your statutory rights — for example the 14-day withdrawal right in the EU and UK — always apply on top. This page repeats §7.2–7.4 of the Terms of Service word for word; section numbers below refer to the Terms.

Refunds

Payments are non-refundable, except as set out in this section, if we discontinue the Service (§14), and as required by law. Cancelling a subscription stops its renewal; you keep access, features, and quotas until the end of the period you paid for — a month for monthly billing, a year for annual billing.

Changed your mind. If you ask within 14 days of a subscription charge, and no more than 3 models have been spent since that charge (every two AI photos count as one model), we refund the charge in full — on request, with no form and no questions asked. This applies to monthly and annual subscriptions alike.

Model packs. If nothing from the pack has been spent, a full refund is available within 14 days of purchase, no questions asked. A partly spent pack is not refunded, except as required by law.

Anything else. Write to support: we review each case individually and aim to be fair. Systematic abuse of refunds (repeating cycles of pay, use, refund) can be grounds for declining a further refund and closing the account.

Refunds under this section are paid by Dodo Payments, as merchant of record, on our instruction, back to your original payment method; a renewal charged after you cancelled on your Billing page is refunded in full (§7.1). Dodo Payments may also refund a payment under its own Buyer Terms, for example to prevent a chargeback. A refund has the same effect whoever issues it.

If something went wrong with a payment, write to us before going to your bank — Dodo Payments' Buyer Terms also ask you to contact it before raising a chargeback: a refund under this section is usually faster than a dispute and does not affect your right to dispute a charge.

Statutory rights to cancel

EU and UK consumers. If you are a consumer in the EU or the United Kingdom, you have a statutory right to withdraw from a subscription or a model pack within 14 days of buying it, without giving a reason. Before you go to checkout, you ask us to start providing the Service immediately by ticking a box; we record that request and confirm it in your purchase email. If you then withdraw, you pay for what has already been performed in proportion to the full price: the share of models you have spent out of all models included in the purchase — every monthly quota of the billing period for a subscription, or the models of a pack.

To withdraw, use the "Withdraw from contract here" button on the Billing page of your account while the withdrawal period lasts, or write to [email protected]; you do not need to use any particular form. Withdrawing is no more burdensome than signing up, and we confirm every withdrawal by email.

Other countries. If the law of your country of residence gives you a right to cancel a distance purchase within a set period without a reason (for example, 7 days in Brazil, South Korea, or Taiwan), that right applies as the law provides, and we may keep an amount proportionate to what has already been performed where the law allows.

Our voluntary refund rules above apply independently of these statutory rights; nothing in this section narrows them.

What a refund changes

When a payment is refunded in full — whether under §7.2, as a withdrawal under §7.3 with no deduction, or by our merchant of record — the models from the refunded transaction are removed from your balance, and the subscription purchased in it ends at once and your account moves to Free; if the refunded payment was a prorated upgrade charge, your account returns to the previous plan for the rest of the billing period. Models from other transactions are not affected. Files you have already downloaded remain yours under §8.2 — we do not try to recall them — but models created against a fully refunded transaction can no longer be re-downloaded. After a partial refund, for example a withdrawal in which you paid for the models you used, a subscription you withdrew from ends on the day of withdrawal, the unspent models of that subscription or pack are removed from your balance, and the results you paid for stay available.

Nothing in this section limits the non-waivable consumer rights you hold under the law of your country of residence.

How to request a refund

Write to [email protected] from your account email. In the EU and the UK you can also use the "Withdraw from contract here" button on the Billing page of your account. Orders are processed by our online reseller and merchant of record, Dodo Payments, and refunds are issued through it back to your original payment method. We answer within 48 hours (24 hours on Studio); a refund usually reaches your card within 3–15 business days, depending on your bank.

How to cancel

Cancel any time in one click on the Billing page of your account or in Dodo Payments' customer portal. Cancelling stops the next renewal; on your Billing page this works even in the last 48 hours before the renewal, and if a renewal is charged after you cancelled there, we have it refunded in full; in the customer portal, cancel at least 48 hours before the renewal date. Your plan stays active until the end of the period you paid for. Cancelling on its own does not refund the current period — see Refunds above.